1. Registration fee and technical issues
This policy applies to the ₹999 registration fee. A refund is available for an established technical payment issue, such as a duplicate successful charge, an incorrect charge, or a successful debit for which registration service cannot be supplied because of a technical failure.
If payment is pending or appears unsuccessful after a debit, contact us with the UPI reference or payment ID so we can check receipt in the receiving account or reconcile the payment provider status. A temporary delay alone does not confirm a duplicate charge. Do not submit another payment until the earlier transaction has been checked.
2. Three-month service condition
You are eligible for a registration-fee refund if, during the three calendar months following successful registration payment, Kalyana Bandhan has provided neither matchmaking support nor alliance details. Both must be absent for this service condition to apply. A payment receipt or automated acknowledgement alone does not count as matchmaking support.
The three-month service condition is separate from whether you accept an alliance or a marriage takes place. An absence of marriage does not by itself create a refund entitlement. Technical-issue refunds and applicable statutory rights remain available independently of this condition.
3. Cancelling or pausing a profile
You may contact us to cancel or pause matchmaking and stop further profile sharing. Tell us whether you also want deletion of your information. Cancellation does not automatically refund the fee: refunds are available under the technical-issue or three-month service conditions, or where required by applicable law. We will explain any records that must be retained.
4. Making a request
Email our published support address or use Contact and choose Request a refund. Include your profile reference, payment or order ID, date, amount and reason. We may request limited evidence needed to identify the transaction; never send card security codes, OTPs or passwords. A support message acknowledgement is not a refund decision.
We provide an initial support response within two business days. Our team will check the transaction and service history and communicate the decision and reason using your supplied contact details. If you disagree, reply with the missing information or ask for the owner to review your complaint.
5. Refund processing
Approved refunds are processed through the original payment method within 7–14 business days after approval. The issuing bank or payment provider may take additional time to display the credit. We will provide the refund reference when available; contact us if it has not appeared after the advised timeframe.
For these timelines, business days are Monday to Friday, excluding public holidays in New Delhi.
6. Separate matchmaking fees and consumer rights
Any separate matchmaking or brokerage fee is governed by the written fee and cancellation terms agreed with the paying party before that service proceeds. A registration payment does not authorise an automatic brokerage charge.
This policy does not limit rights or remedies that cannot be excluded under applicable law. A later policy update will not retrospectively remove an existing refund entitlement.