1. After application and payment
Your application is saved when submission succeeds. Online payment is confirmed after server verification, and you can view the payment status using the registration session in the same browser. Keep the profile reference and payment reference for support. Contact us if money is debited but the site still shows payment pending; do not repeatedly pay without checking the earlier transaction.
2. Review and matchmaking assistance timelines
We provide an initial support response and profile review within two business days (Monday to Friday, excluding New Delhi public holidays). Our team reviews the submitted profile and preferences and may contact you for clarification. Service delivery commences digitally through profile review, requirement assessment, and communication via registered email and phone.
Candidate availability and mutual interest determine whether an introduction can be made; payment initiates administrative review and matchmaking assistance. Please read Cancellation & Refunds for the three-month service refund condition. A successful marriage is not a condition for receiving the registration assistance you paid for.
3. Optional member directory
Paid members can browse available approved directory profiles. Your profile appears only after your optional consent, photo approval and administrative publication. The directory may have a limited selection. Requests to discuss a profile go to our team; members cannot unlock one another's contact details.
4. Shipping and physical delivery disclaimer
Kalyana Bandhan provides digital matrimonial matchmaking services exclusively. We do not sell or ship physical products, merchandise, or couriered items. Accordingly, physical shipping charges, courier tracking, and physical returns are not applicable to our services.
Use Contact for payment support, profile changes, service follow-up or cancellation. An online support message is saved for the team; the on-screen acknowledgement is not a refund approval.